Refund policy
Refund & Returns Policy
We want you and your pup to be completely happy with your Pupsnugs bed.
That's why we back every order with a 14-Day Fit Guarantee and a 30-Day
Money-Back Guarantee.
14-Day Fit Guarantee
If your pet isn't loving their new bed within the first 14 days, contact
us at pupsnugs@outlook.com and we'll help make it right — whether that's
a different size, style, or a full refund. In most cases, we do not
require the item to be shipped back to us; simply send a photo of the
product and reach out to our support team.
30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a refund if you're
not satisfied with your purchase, no questions asked.
Damages and Issues
Please inspect your order upon arrival. If your item is defective,
damaged, or incorrect, contact us immediately at pupsnugs@outlook.com
with a photo of the issue, and we'll send a replacement or refund at no
extra cost.
How to Request a Refund
Email us at pupsnugs@outlook.com with your order number and reason for
the request. Our team will respond within 24-48 hours with next steps.
In most cases, no return shipment is required — we'll simply process
your refund or replacement directly.
European Union 14-Day Cooling-Off Period
If you are located in the EU, you have the legal right to cancel your
order within 14 days of receipt, for any reason, without justification,
in accordance with EU consumer protection law.
Refund Processing
Once approved, refunds are issued to your original payment method within
5-10 business days. Processing times may vary slightly depending on your
bank or card provider.
Non-Refundable Items
Final sale/clearance items marked as such at checkout are not eligible
for refund or return. All other purchases are covered under our standard
guarantees above.
Questions?
Reach out anytime at pupsnugs@outlook.com — we're happy to help.