Shipping policy
Shipping Policy
At Pupsnugs, we work directly with our trusted manufacturing partner to bring you high-quality pet beds at the best possible price. Because of this, please review the shipping details below so you know exactly what to expect after placing your order.
Order Processing Time
All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
During high-demand periods (such as sales, promotions, or restocks), processing may take slightly longer. We appreciate your patience — every bed is quality-checked before it ships.
Shipping Time
Once your order has been processed, standard delivery typically takes 9–15 business days, depending on your location. Please note that shipping times are estimates and are not guaranteed, as they can be affected by customs processing, local courier delays, or high shipping volume.
You will receive a confirmation email with tracking information as soon as your order ships, so you can follow its journey to your door.
Shipping Rates
- Free shipping on all orders over $100
- Orders under $100 will incur a flat shipping rate, calculated at checkout
Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 2–5 business days for tracking information to update, as it may take a short time to register in the system after dispatch.
If you haven't received tracking information within 5 business days of your shipping confirmation, please reach out to our support team at [support email] and we'll be happy to help.
Customs, Duties & Taxes
Pupsnugs is not responsible for any customs fees, import duties, or taxes that may be applied by your country upon delivery. These charges are the responsibility of the customer and vary depending on your local regulations. We recommend checking with your local customs office if you have questions prior to ordering.
Delayed or Lost Packages
While the vast majority of our orders arrive without issue, delays can occasionally happen due to factors outside our control (customs, weather, courier backlogs). If your order is significantly delayed or appears lost in transit, please contact us at [support email] and we will work with you directly to resolve the issue — including tracking it down or arranging a replacement/refund per our guarantee policy.
Incorrect Shipping Information
Please double-check your shipping address at checkout. Pupsnugs is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [support email] — we'll do our best to update it before it ships, but we cannot guarantee changes once an order has entered processing.
Questions?
Our team is here to help. Reach out anytime at [support email] and we'll make sure you're taken care of.